City to upgrade police software

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EDMOND, Jul 30, 2009 (The Edmond Sun – McClatchy-Tribune Information Services via COMTEX) — In an emergency like the Feb. 10 tornado that passed through parts of northwest and north Edmond communicating is key for first responders.

City Council members Monday approved a $41,300 communications upgrade to the Edmond Police Department’s wireless query and messaging solution. Police Chief Bob Ricks said that will allow unlimited concurrent users and will lower maintenance costs.
On Feb. 10 there were extremely high volumes of radio traffic and all additional officers responding could not log into the system and receive information, Ricks said.

Currently, the Edmond Police Department runs MobileCop standard and are limited to a maximum of 40 users online at one time, Ricks said.

Ricks said MobileCop is a wireless query and messaging application that provides Edmond officers in the field with direct access to vehicle and computer aided dispatch information within seconds. It also provides access to its associated software components, technical support and maintenance services.

“This software also allows us another means of communicating car to car during busy times without adding to the radio traffic,” Ricks said.

MobileCop-Enterprise includes additional productivity tools including iPass for over-the-air software installation/updates and an application for location-based mapping, Ricks said.

MobileCop features include real-time retrieval of vehicle, warrant and criminal history information, its “no fail” data delivery ensures all messages get through and it operates on virtually all public and private radio networks, according to information posted on the BIO-key International Web site.

The Edmond Police isn’t the only state law enforcement agency using MobileCop. In May, Tulsa County Sheriff’s Office Chief Tim Albin announced a contract award with BIO-key International.

“MobileCop will allow us to do more work in the vehicle,” Albin said. “Being able to run a license plate immediately at a traffic stop, for example, without having to wait for a dispatcher to do it, makes everyone more efficient.” The Tulsa County Sheriff’s Office maintains a connection to the FBI’s National Crime Information Center and other databases for more than 40 local and county law enforcement agencies, as well as troopers from the Oklahoma Highway Patrol.

RingCentral Floats a PBX in the Cloud

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RingCentral has rolled out a new Internet-based business phone system aimed at small businesses that need a multi-line, multi-location setup but that want to avoid the hassle and expense of a traditional hardware PBX solution. Not just another VoIP (voice over IP) offering, the RingCentral Office solution lets buyers purchase, customize, activate and manage their phone system completely online, making it an SaaS (software-as-a-service) “cloud” offering much like today’s Web 2.0 CRM, collaboration, ERP and storage applications.

“Legacy phone systems have two fundamental problems,” said Praful Shah, vice president of strategy at RingCentral. “They have a non-scalable PBX that is expensive to buy and maintain, and a traditional phone system that’s not flexible. It isn’t designed for remote workers and mobile phones.”

RingCentral Office aims to address those shortcomings by offering VoIP service coupled with an online interface for provisioning and managing the phone system. The solution delivers a hosted phone and fax system able to support multiple extensions, multiple voicemail boxes, call management and call routing.

Customers also get unlimited long distance and a toll-free number good for calls from anywhere within the U.S. and Canada. RingCentral provides VoIP handsets made by Linksys, which are delivered completely configured and ready to dial.

The company touts its simple pricing model as an all-inclusive flat-rate that avoids unpleasant surprises when the monthly bill arrives. “There are no setup costs, and no nickel-and-diming with other fees,” noted Shah. The $99.99 monthly fee for RingCentral Office includes four phone lines with local phone numbers, an automated receptionist and dial-by-name directory and Internet fax with a local fax number. You can purchase additional phone lines for $24.99 per month.

To get started, a business owner logs on, sets up an account and selects an 800-number. The online interface also lets customers configure call forwarding and other features, so they can route incoming calls to a certain extension over to a mobile phone or to a remote worker’s site automatically. This lets main and satellite offices share one phone number, making it easier for clients to contact everyone in a business.

You can forward after-hours and weekend calls to a home or mobile number, ensuring that you don’t miss vital calls. And by using the unlimited number of virtual extensions available, business owners can track which marketing campaigns produce the most calls, helping ensure that ad dollars are spent efficiently.

“The online interface makes the system completely configurable,” said Shah. “If you’re traveling you could have calls forwarded to your cell phone, and the next day you can have them forwarded to your hotel room.” Shah also noted that RingCentral Office is ideal for distributed workforces that don’t have a central office location. “If your company is made up of several people working from home with no physical office space, you can still have an integrated phone system.”

“The fact that RingCentral offers a unique self-service capability with an all-inclusive pricing model and no contracts is frankly quite revolutionary in the business phone systems market,” said David Lemelin, senior analyst at market research firm In-Stat. “This system delivers more business-class telecommunication services and functions than many office phone systems designed for small businesses, yet remains affordable.”

Fake email easily detected

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Proof that an email sent by Treasury official Godwin Grech was false overwhelmed the Coalition’s demands that Kevin Rudd resign because he allegedly sought favours for John Grant, a Queensland car dealer who was the Prime Minister’s friend, neighbour and political donor. Malcolm Turnbull’s demands were based on the leaked email and Mr Godwin’s testimony to a Senate inquiry, but the Opposition Leader’s leadership, personal judgment and credibility have been damaged since the police found the key piece of email evidence was a fraud.

Computer forensics firm Schatz Forensic managing director Bradley Schatz said the AFP would have easily located the email allegedly sent by Mr Grech.

“It’s just a matter of going to the computer of that particular person and opening it up and using some special tools to find what’s in that person’s email outbox,” Dr Schatz said.

Police could have used special forensic tools to locate an email or computer data that had been deleted, he said.

“If you’re talking about recovering a deleted email, the best analogy is that if you screw up a piece of paper and throw it into a wastepaper basket in the office, it’s still going to be there until you go to the effort of getting rid of it.

“Computers do things in a similar way. They just tend to mark something as no longer being in use rather than physically erasing it.

“What you end up looking for is these areas of the computer no longer in use, and you can find the data there.”

A fraudulent email can be sent by simply changing the name in the header of the email, according to Steve MacDonald, engineering services manager of software firm Checkpoint.

“The best way to look at it is like a fax machine,” Mr MacDonald said. “If I go to your fax machine and write my own fax to somebody, when it goes to the other end it would appear to be a communication from you to someone else. The same thing is true with email. It’s quite simple to do that.”

Dr Schatz said a more complex way of fabricating an email could be achieved by using code to “talk” to the email servers, but it was easy to detect that.

“You basically verbally describe your email to the mail server and let it go off and deliver it. That’s a very good way of forging an email, but it’s less and less reliable these days.”

The real issue was assessing the authenticity of an email and its contents and the level of trust attached to digital communications.

“We’re in the midst of some really big problems with respect to the way we trust the communication we have on the internet,” Dr Schatz said.

“Really, the regular old-world issue here is whether Malcolm Turnbull is the victim of a misinformation campaign.”

The Advantages of Fax Software

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Fax software offers a great advantage in today’s communications. This type of software allows you to communicate via fax with virtually everyone in the world without the need of fax machines and the extra cost it brings with it. These are exciting times we are living in and the advances in technology are faster and faster everyday.

Unlike previous years, the market of fax software has grown a lot and it is possible to find solutions for big businesses and for plain folks who just want faxing for personal communications. For businesses it means a lot, since communications are much more effective (no need of re-sending the document over and over again until it can be readable)

What are the main advantages of fax software over traditional faxing?

• Reliability
• Crisper documents, seen virtually anywhere
• Lower cost and maintenance
• Integrations with e-mail and voice mail
• It is an environmentally friendly change to your business
• The possibility to keep logs of out coming and incoming faxes
• Possibility to send faxes worldwide

The program you may or may not choose depend on the type of use you want to give the fax software. There are simple solutions that use common modems and computers, while advanced faxing solutions will probably need special modems and a much more stable net.

You should always check the features the programs bring and also, be sure to try some of the available free trials or shareware, that will give you the possibility to try the software before investing money in it.

Free Fax Software for Sending Free Fax Messages on Windows

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Up to now, there is no fax software that allows users of Windows XP, Windows Vista and even Windows 7 to send and receive fax messages on a VoIP network or a VoIP phone system. To resolve the issue, a new fax software has been developed by FaxBack, a company that specializes in VoIP fax solutions. This fax software, called the VoIP plug-in for Microsoft Fax, is a carrier class solution and not a simple shareware product. It is available for free and can be obtained from FaxBack’s site.

The most interesting thing with this fax software is that it allows you to send and receive fax messages on your VoIP system for completely free. The main drawback is that it cannot work simply on a computer, but it requires a VoIP phone system or a VoIP gateway that is supports SIP and T.38. So, it is intended for businesses and small companies having a VoIP network. The FaxBack fax software is certified by Microsoft and leading carriers including AT&T, Qwest, and Global Crossing, among others.